We will close for the Christmas & New Year holidays on 20th December 2019 and reopen for normal business on 2nd January 2020
The last date for all radiator orders to be placed for a guaranteed pre-Christmas despatch is 1st December 2019 (for most UK addresses excluding Scottish Highlands, Islands, Eire & remote addresses). This date is liable to change so please order ASAP.
Orders placed on or before this date are guaranteed to be ready to be despatched to you for delivery week ending Friday 20th December.
If you cannot receive delivery on or before the 20th December, YOU MUST let us know in the message box at order.
Obviously, orders placed for our cast iron radiators after this date cannot be guaranteed pre-Christmas despatch and may be despatched in the New Year.
All radiator orders placed after the cut-off date of 1st December 2019, but before we close on 20th December 2019, will be processed in line with the lead-time to despatch quoted at time of order (excluding the holiday period whilst we are closed) and be booked in for despatch from 3rd January 2020 for delivery week commencing 6th January 2019 onwards.
If we can complete any of the orders placed after 1st December for despatch before we break for Christmas, we will endeavour to do so.
Last despatch dates for radiators:
The last date we will despatch our cast iron radiators on pallet deliveries will be Thursday 19th December on a next day delivery service for delivery on Friday 20th December.
We will despatch all orders as usual, unless informed to the contrary, so please ensure you or your builders are on site to receive your deliveries as failure to take delivery may mean that your order will sit in the delivery depot over the Christmas & New Year holidays and won’t be delivered until January 2019 and there may be a re-delivery charge incurred.
(You will receive the delivery company’s contact details in our despatch & SMS text should you need to contact them direct.)
All orders placed during our break will have the current lead-time to despatch as shown at time of order with the first working day being counted as the 3rd January 2020.
The last date for all valve/accessory only orders to be placed for pre-Christmas despatch is 11am on 20th December 2019. This date is liable to change so please order ASAP.
We use DPD next working day courier service for last deliveries to be made 23rd December 2019, but we cannot be held responsible for delays in delivery caused by high volumes due to time of year.