Customer Information / Terms & Conditions

Please read all the information below carefully before placing an order

Legal Information

UK Law - These terms and conditions and any contract formed are subject to UK law and shall be dealt with under the UK legal system only. In these Terms and Conditions the term ‘the Company’ means ‘THE CAST IRON RADIATOR CENTRE’, ‘Purchaser’ refers to the purchaser of any goods or services and the term ‘goods’ refers to any item sold by the company. Nothing herein referred to shall be deemed to have construed a relationship with any supplier or purchaser of the Company’s products or services without the express written permission of ‘THE CAST IRON RADIATOR CENTRE’.

Copyright - All text, graphics, formatting or other materials present on the Company’s web site or in the Company’s printed material shall remain the property of the Company. Any use of the Company’s materials without written permission of ‘THE CAST IRON RADIATOR CENTRE’ is prohibited.

Web Site - By using the Company’s web site you agree to our terms and conditions. If you do not agree with our terms and conditions you may not use our web site.

Security - The Company endeavours at all times to adhere to best practice in respect of security. The Company bears no responsibility for any security breaches howsoever caused; however, it will act to the best of its ability to see that such breaches do not occur and to remedy such a breach in the unlikely event of it occurring. For web-based orders we use two secure processing systems (Barclays ePDQ & PayPal) utilising Secure Socket Layer (SSL) technology. All credit card numbers are encrypted in the software and the Company holds no credit card details after the order has been successfully placed.

Privacy - By using this site you may be asked for personal information, in doing so you may be requested to fill in forms on-line. This information will be used solely for the purpose of helping us give a better service to you the customer and is not used, sold or rented to any third party for marketing other products. If you receive emails from us it is for the sole purpose of promotions through our company designed to benefit you the customer, every email for promotions will carry an unsubscribe option. We are committed to acting in accordance with the Data Protection Act 1998.

Pre-Sales

Pricing - Where pricing is shown on the web site or in the Company’s literature, this will be shown exclusive of Value Added Tax (VAT) at the prevalent UK rate.

Cast Iron Radiator Price Match Guarantee - The Cast Iron Radiator Centre regularly checks the prices of the items sold on our website against a range of other retailers.

We are confident that all products we sell are not only excellent quality, but that our cast iron radiator prices are the most competitive.

In the unlikely event that you find a CAST IRON RADIATOR (not other products) of the same specification cheaper elsewhere, please do not hesitate to contact us directly on 0800 294 8603 or email us through the Contact page & we will look to match the price offered.

We will ask you to provide a copy of the formal quotation from the other retailer for the product in question to ensure.

If we can confirm that the standard price of the cast iron radiator(s) is less for same item that is, we will not hesitate to match the competitors our price.

Ownership of Goods - All goods shall remain the property of the Company until paid for in full. No financial offset against the value of goods supplied is permitted for whatever reason without the written agreement of the Company.

Dimensions AND Radiator Casting Finishes - All our traditional radiators are individually hand cast and assembled, thus total lengths/widths of the radiators can vary slightly. We strongly advise that you position your radiators before installing your pipe work. The Company will not be liable for any damage or losses incurred by the purchaser or their representatives for installation of pipe work prior to the goods being placed in situ. Radiators will be supplied bushed with ½” bottom pipe bushes.

Also, we puposely source our radiators that are not completely smooth, but with acceptable casting characteristics & blemishes to give an authentic aged look.

The dimensions of all other items on this website are given in good faith & are accurate to the best of our knowledge. As with all hand finished products, there will be slight variations in dimensions & colours to our products & the Company will not be held liable for slight variations to dimensions quoted. Details of sizes, dimensions and colours will be given on the relevant product information pages, as provided by our manufacturers. All our descriptions & photos are provided to assist our customers. Sometimes there may be slight variations in colours in the photos provided due to customer’s monitors & web browsers in use. We will always endeavour to ensure that our descriptions & photos are up to date & as accurate as possible.

Maximum Assembly Size - All our sectional radiators are pre-assembled to a restricted size due to haulage and manoeuvrability considerations. For traditional 4 column radiators this will be 23 sections; however, for patterned ornate and radiators, this will be between 12-17 sections depending on style & heights.

Painting & Finishes – Our radiators will be supplied in a cellulose based black primer as coating ready to be painted or one of our top coat finish's is selected & and paid for. We recommend that primed radiators are painted with an appropriate top coat (2-3 coats will suffice). For painted goods, the Company gives no guarantee that the colour will accord precisely with the advertised colour. Please note that colours presented online will vary between different computers and monitors and that printed colours may vary slightly from the actual paint colour and are representative only. Top coated colours will 'dull down' over time through use & heat.

Our descriptions for our period door knobs & hand forged ironmongery are accurate when listed, however, as with all hand finished products, there will be slight variations in colour finish to our products & the Company will not be held liable for this.

Powder Coating – We recommend that our radiators are not Powder Coated in order to ensure protection of all gaskets/seals If radiators are Powder Coated post sale, this will invalidate any guarantee offered.

Right of Substitution - The Company reserves the right to substitute equivalent goods should it deem necessary. All specifications are approximate and the Company shall have no liability in respect of reasonable deviations from those specifications. It also reserves the right to vary the specification of supplied goods and all goods are sold subject to the prices and terms and conditions ruling at the time of delivery.

Sales

Invoice - It is the responsibility of the Purchaser to check the invoice and ensure that all details on the invoice are correct. The Company will not be held liable for any details that are incorrect if they have not been brought to the attention of the Company prior to the dispatch of goods.

Payment - Payment for goods is in full in advance of delivery unless with the prior agreement of the Company in writing. Where goods are provided under a trade price, the Company must see copies of headed notepaper together with a company registration number before goods are supplied. If such items are not provided to the Company, it reserves the right to charge for the goods at the prevalent retail price. Where goods have been supplied under a trade agreement, the company requires all invoices to be paid in full in advance of delivery unless other terms have been confirmed by the Company in writing.

Methods of Payment

We accept all of the following major Credit / Debit cards with all payments being made via our secure server through Barclays EPDQ or PayPal systems.

ePDQ PayPal BACS

To pay by Bank Transfer click on the Pay by Bank Transfer button when placing your order. Bank details will be shown on screen and emailed to you. We will despatch the goods when the money arrives in our account.

Payment can also be made by cheque by posting it to the following address with the completed order form payable to:

Cast Iron Radiator Centre

Cast Iron Radiator Centre
(a Division of Mossmead Ltd)
Ryton Fields Farm
Wolston Lane
Ryton on Dunsmore, Nr Coventry
West Midlands
CV8 3ES
United Kingdom

Please mark envelope – ‘ONLINE TRADING
VAT REGISTRATION NUMBER: GB 418771237

Customers are advised to retain a copy of transaction details for their records & if collecting in person.

Delivery Information

Delivery - Anticipated despatch dates are given as a guide and are approximate and no liability whatsoever is accepted in respect of these dates not being met or for late deliveries. We supply despatch dates to assist customers & these are liable to change (extending or shortening) during busy or quieter periods. Upon request we supply estimated delivery dates. At additional cost, purchasers can request delivery dates by prior arrangement with The Company. Please contact us if this is required. The Company will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay. The Company will endeavour to meet any special shipping requirements as a courtesy, but will not be held responsible for failure to meet these requirements.

For all deliveries outside those areas stated, please call our office on 0800 294 8603, having the product code reference no. to hand.

If any items are deemed to be missing from any order, we must be contacted immediately (not longer than 2 days from receipt) via email. Failure to do so will result in additonal items supplied being charged to the customer. We cannot be held responsible for any consequential costs incurred due to any shortfalls which have not been notified within the timescales above.

If the item you order is temporarily out of stock, you will be informed by email and the item will be placed on back order. If you don't want the item placed on back order a full refund will be offered via original payment method.

All customers are welcome to collect their purchases in person & should indicate this on your order form.

Collections for our Reclamation Yard can be made Monday – Friday strictly between the hours of 10.00 am to 3.00 pm. Collections in person can only be made when all payments have been cleared and you must present proof of purchase.

In our ongoing effort to protect our customers & to prevent the fraudulent use of stolen credit cards, collections in person will only be allowed when the purchasing card used to purchase your items from our website & proof of purchase/order sheet are presented at our office on collection. Failure to be able to authenticate a credit card may lead the goods not being released.

These steps are taken to ensure protection of ourselves and ultimately our customers.

Shipping

We aim to dispatch all postal deliveries within 2 workings days of order placed using standard delivery to UK mainland for small items shipped either by courier or Royal Mail delivery.

This excludes Radiators & Doors - see information below & individual listings for these products for approx lead times.

The following charges will apply:

Postal/Courier charges
Below delivery rates - values are EXCLUDING VAT which will be added at checkout when appropriate.

Total WeightZone 1 Mainland UKZone 2 Northern & Southern Ireland, certain UK regionsZone 3 Isle of Wight, Belgium, Luxemburg, NetherlandsZone 4 France, Germany, MonacoZone 5 Austria, Czech Rep., Denmark, Finland, Greece, Italy, Poland, Portugal, Spain, SwedenZone 51 Bulgaria, Estonia, Hungry, Latvia, Lithuania, Romania, Slovakia, SloveniaZone 6 Andorra, Ch. Islands, Norway, San Marino, Switzerland, Croatia
0.5kg£3.50£4.50£25.00£25.00£25.00£30.00£35.00
1kg£4.99£7.50£25.00£25.00£25.00£35.00£35.00
5kg£6.25£18.00£25.00£25.00£25.00£40.00£45.00
10kg£8.25£18.00£30.00£30.00£30.00£45.00£50.00
20kg£10.00£20.00£32.00£32.00£32.00£50.00£60.00
30kg£15.00£27.50£40.00£40.00£40.00£60.00£80.00
35kg£30.00£35.00£45.00£45.00£45.00£75.00£95.00
40kg£30.00£65.00£65.00£65.00£65.00£85.00£100.00
50kg£55.00£75.00£75.00£75.00£75.00£100.00£125.00
70kg£65.00£95.00£95.00£95.00£95.00£110.00£150.00
100kg£65.00£95.00£135.00£135.00£135.00£135.00£175.00
250kg£95.00£145.00£250.00£250.00£250.00£250.00£275.00
500kg£150.00£250.00£350.00£350.00£350.00£350.00£350.00
1000kg£200.00£350.00£450.00£450.00£450.00£450.00£450.00
2500kg£300.00£500.00£650.00£650.00£650.00£650.00£650.00

Pallet charges

Below pallet rates - values are EXCLUDING VAT which will be added at checkout when appropriate.

No. of Radiators Mainland England, Wales and Scotland (excluding postcodes in zones 2,3 & 4) AB 23, 31-38, 41-45, 51-56 & Northern Ireland PA 42-80, PH 42-44, KA 27-28, IV 47-55, KW 15-17, Isle of Man, Isle of White PO 30 - 41, Channel Islands & Eire HS & ZE post codes, Mainland Europe & other
1 - 3 £45.00 £68.00 £105.00 Please contact us for delivery quote
4 - 7 £50.00 £75.00 £130.00 Please contact us for delivery quote
8+ £65.00 £85.00 £169.00 Please contact us for delivery quote
Oversize pallet additional charge £20.00 £20.00 £40.00 Please contact us for delivery quote

Following radiators will incur an oversize pallet charge:

  • Traditional 4 column - 760mm, 660mm & 460mm – 21 & 23 sections
  • Traditional 3 column 745mm – 21 & 23 sections
  • Art Nouveau – 17 sections
  • Tall Princess – 15 sections
  • Short Princess – 15, 16, 17 sections
  • Tall Ascot – 15 sections
  • Short Ascot – 15, 16, 17 sections

Shipping/Pallet Conditions of Service

Radiators - Unless collected, radiator orders will be shipped by a pallet forwarding network using a HGV on a 2 - 4 working day 'Book In' service. For the 'Book In' service, the customer will contacted by the pallet company direct following despatch within 2-3 working days to arrange delivery. Please note that some remote areas will require an extended delivery lead time of up to approx 7 - 10 working days following despatch.

  • It is the customers responsibility to check their order thoroughly on delivery and to inform the Cast Iron Radiator Centre of any discrepancies. Please do not sign for your delivery unless you are completely happy and ensure that you make a clear note on the delivery POD of any issues that need to be reported. Failure to do so will result is the Cast Iron Radiator Centre being unable to assist further without the necessary proof or information supplied.

  • The haulage company is under no obligation to remove items from the pallet, nor carry items into the Purchaser’s property.

    The Purchaser must warn the Company if there is restricted access, soft or gravelled driveways. The minimum size vehicle used for pallet deliveries is a 7.5t lorry, but the majority are delivered using 18t lorries. Please ensure you request in the message box at checkout, if you require a 7.5t lorry for access

  • Please ensure you have required manpower to move the delivery to a safe area. Should the Company not be notified in advance of any restrictions in delivery access, or should the Purchaser or their representatives not be present to sign for the goods, the Company reserves the right to charge a re-delivery fee should re-delivery be necessary. If you require a 'Dedicated Day' (working week day) for delivery to ensure you have help to hand you must indicate this in the message box at checkout. Please note that this may delay delivery slightly. This will still be a kerb side only or nearest hard standing, service.

  • Cast iron radiators are very heavy; your radiators will be delivered on the nearest curb side or similar at ground level on a pallet; please ensure that either sufficient manpower or lifting gear is available.

  • For timed, and/or Saturday deliveries, the haulage company levies additional charges, please contact the Company for details of these charges. Small items will be shipped either by courier or Royal Mail delivery.

Doors - These will be shipped by courier on 'BOOK IN' service. When shipped using this method the haulage company will attempt to deliver pallets as close as possible to the Purchaser’s required position, usually to the closest hard-standing area.

The Company will not be held responsible for any failure of the courier or Royal Mail to deliver within the specified period.

The Purchaser must provide a valid contact telephone number with voicemail for all delivery methods to be booked.

Acceptance of Deliveries - • Please ensure that goods are unpacked when they are delivered and check them against the delivery note/receipt. Any damage must be reported immediately & noted on delivery documentation. The Company cannot be held responsible for any damage occurring after delivery.

Back Orders - Should any item requested by the Purchaser be on back order, the Company will endeavour to supply such goods as soon as possible; however, the Company will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay.

Force Majeure - No responsibility can be accepted by the Company for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in Supplies, or to any cause whatsoever beyond its control.

Post Sales & Guarantees

Guarantees & Conditions of Sale - Radiators sold are guaranteed for a period of 10 years, Valves for 2 years & all other products (excluding reclaimed prodcuts or where specified) for 1 year from the date of the Purchaser’s invoice to be free from manufacturing defects.

Radiator Fitting guidelines:

  • All bush ends/caps will only be hand tight to allow customers to interchange if on a gravity fed heating system & will need fitting correctly when installed.
  • A common cause of leaks is over tightening of the valve tails into the bush ends of the radiator. Over tightening will crack the bush. When fitting the valve tail in to the bush turn it finger tight then using a spanner turn it until there is only moderate resistance. Using a 4” spanner it is difficult to over tighten. A thread sealant must be applied to the radiator end caps and to the valve tail threads to get a water tight seal. LSX sealant available at all plumbers’ merchants is recommended. PTFE tape is an acceptable alternative. The torque from an 8” adjustable spanner will be sufficient to create a good seal.
  • All Valves & air vents/bleed valves to be fitted with LSX sealant or PTFE tape.
  • NO caustic/corrosive/acidic plumbing compounds or liquids are to be used on or in any part of our radiators, our valves or connections including aggressive flushing agents. If required, the system should be flushed with clean water only. The water in the system MUST BE neutralised correctly following the use of any compounds etc if required using appropriate crystals or similar. If caustic and/or corrosive compounds (liquid or other) have been introduced into the system resulting in subsequent damage to seals/gaskets, any guarantee offered will be invalid.When a chemical cleanser is used it must be thoroughly flushed from the system. We recommend the use of Fernox F5 for power flushing and F1 rust inhibitor unlike other chemicals these products are not acid based and should not affect seals. After treatments the water should be checked for a neutral PH between 7 – 8. System design, flushing and dosing must be in accordance with BS 5449, 1990, BS EN 12828:2003 and BS 7593.
  • Following this procedure the system must be closed with a sufficient Corrosion Inhibitor suitable for the water quantity in your system. Dosing tools should be used to ensure the minimum correct levels of inhibitor are present at all times to prevent corrosion and should take into account the particular metals within the system. Appropriate inhibitor should be used in conjunction with manufacturer’s instructions & appropriate quantities must be used for the water content of the system.
  • We strongly discourage the use of a water softener on the heating system as this treatment can cause problems with the gasket seal.
  • It is important to note that failure to observe these requirements will render the guarantee on the products void.

Guarantees - The Company will replace any goods found faulty due to manufacturing or workmanship, subject to the following exception(s):

  • If the defect arises as a result of fair wilful damage, negligence, misuse, abnormal working conditions, failure due to incorrect installation or failure to follow our oral or written instructions.
  • If the Buyer alters or repairs such Products without our written consent;
  • the Buyer has not paid the Contract price for the Products by the Payment date.

Defective goods will be repaired or replaced subject to the following conditions:

  • The Buyer provides proof of purchase & written notice of the defect immediately;
  • The Company reserves the right to change only the defective section of a sectional radiator;
  • Consequential loss – the Company is not liable for any consequential loss caused directly or indirectly by any defect in its goods including any costs of labour incurred by the purchaser;
  • The benefit of this warranty is given to the first retail purchaser of the goods and is not assignable.

Returns Policy - If you are in anyway dissatisfied with any items you have received, you can return them to us within 30 days for either an exchange or refund (excluding original shipping fee) subject to the following conditions:

  • All goods (excluding radiators) to be return to us via Royal mail record delivery, at your own cost to ensure safe arrival to our Returns Dept, ‘ONLINE TRADING CIRC’, Cast Iron Radiator Centre, Ryton Fields farm, Wolston Lane, Ryton on Dunsmore, Coventry, CV8 3ES.
  • Returns MUST be in their original packaging with all parts included & not used & in an 'As New' re-saleable condition. If not, no refund can be offered.
  • SPECIAL ORDER & OFFER products are excluded from our returns policy.
  • If the return is due to a change of mind or an error when ordering then a re-stocking fee of 25% will be charged & deducted from your refund.
  • For radiator returns, the above remains valid, but returns will be via pallet service agreed with us in advance at your own cost to ensure safe arrival to:
    our Returns Dept, ‘ONLINE TRADING CIRC’,
    Cast Iron Radiator Centre
    (a Division of Mossmead Ltd)
    Ryton Fields Farm
    Wolston Lane
    Ryton on Dunsmore, Nr Coventry
    West Midlands
    CV8 3ES
    United Kingdom
  • These conditions do not affect your statutory rights.

Complaints - The Company prides itself on its provision of a first rate customer service for over 30 years; however, in the unlikely event that you do have a complaint, such a complaint must be furnished to the Company in writing within 7 days of the receipt of goods setting out the grounds of complaint. The Company will ensure that any such complaint is dealt with sensitively and in a timely fashion.

Customer Service

Should you have any feedback with any part of our service or comments on how it could be improved, please do not hesitate to contact us, whereby we will reply initially within 2 working days:

By Telephone0800 294 8603
By Emailsales@castironradiatorcentre.co.uk
By Contact FormClick here
By PostCast Iron Radiator Centre
(a Division of Mossmead Ltd)
Ryton Fields Farm
Wolston Lane
Ryton on Dunsmore, Nr Coventry
West Midlands
CV8 3ES
United Kingdom

Safety

Safety notice: Some items sold on this website may contain small parts & are not suitable for children. Please dispose of all packaging safely.

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Contact Us

Cast Iron Radiator Centre
(a Division of Mossmead Ltd)
Ryton Fields Farm, Wolston Lane,
Ryton on Dunsmore
, Coventry
West Midlands, CV8 3ES, UK
0800 294 8603 / 024 7630 3999
sales@castironradiatorcentre.co.uk
Contact Form
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