UK Law - These terms and conditions and any contract formed are subject to UK law and shall be dealt with under the UK legal system only. In these Terms and Conditions the term ‘the Company’ means ‘THE CAST IRON RADIATOR CENTRE’, ‘Purchaser’ refers to the purchaser of any goods or services and the term ‘goods’ refers to any item sold by the company. Nothing herein referred to shall be deemed to have construed a relationship with any supplier or purchaser of the Company’s products or services without the express written permission of ‘THE CAST IRON RADIATOR CENTRE’.
Copyright - All text, graphics, formatting or other materials present on the Company’s web site or in the Company’s printed material shall remain the property of the Company. Any use of the Company’s materials without written permission of ‘THE CAST IRON RADIATOR CENTRE’ is prohibited.
Web Site - By using the Company’s web site you agree to our terms and conditions. If you do not agree with our terms and conditions you may not use our web site.
Security - The Company endeavours at all times to adhere to best practice in respect of security. The Company bears no responsibility for any security breaches howsoever caused; however, it will act to the best of its ability to see that such breaches do not occur and to remedy such a breach in the unlikely event of it occurring. For web-based orders we use two secure processing systems (Barclays ePDQ & PayPal) utilising Secure Socket Layer (SSL) technology. All credit card numbers are encrypted in the software and the Company holds no credit card details after the order has been successfully placed.
Privacy - By using this site you may be asked
for personal information, in doing so you may be requested to fill
in forms on-line. This information will be used solely for the purpose
of helping us give a better service to you the customer and is not
used, sold or rented to any third party for marketing other products.
If you receive emails from us it is for the sole purpose of promotions
through our company designed to benefit you the customer, every
email for promotions will carry an unsubscribe option. We are committed
to acting in accordance with the Data Protection Act 1998.
Pricing - Where pricing is shown on the web site or in the Company’s literature, this will be shown exclusive of Value Added Tax (VAT) at the prevalent UK rate.
Cast Iron Radiator Price Match Guarantee - The Cast Iron Radiator Centre regularly checks the prices of the items sold on our website against a range of other retailers.
We are confident that all products we sell are not only excellent quality, but that our cast iron radiator prices are the most competitive.
In the unlikely event that you find a CAST IRON RADIATOR (not other products) of the same specification cheaper elsewhere, please do not hesitate to contact us directly on 0800 294 8603 or email us through the Contact page & we will look to match the price offered.
We will ask you to provide a copy of the formal quotation from the other retailer for the product in question to ensure.
If we can confirm that the standard price of the cast iron radiator(s) is less for same item that is, we will not hesitate to match the competitors our price.
Ownership of Goods - All goods shall remain the property of the Company until paid for in full. No financial offset against the value of goods supplied is permitted for whatever reason without the written agreement of the Company.
Dimensions AND Radiator Casting Finishes - All our traditional radiators are individually hand cast and assembled, thus total lengths/widths of the radiators can vary slightly. We strongly advise that you position your radiators before installing your pipe work. The Company will not be liable for any damage or losses incurred by the purchaser or their representatives for installation of pipe work prior to the goods being placed in situ. Radiators will be supplied bushed with ½” bottom pipe bushes.
Also, we purposely source our radiators that are not completely smooth, but with acceptable casting characteristics & blemishes to give an authentic aged look.
The dimensions of all other items on this website are given in good faith & are accurate to the best of our knowledge. As with all hand finished products, there will be slight variations in dimensions & colours to our products & the Company will not be held liable for slight variations to dimensions quoted. Details of sizes, dimensions and colours will be given on the relevant product information pages, as provided by our manufacturers. All our descriptions & photos are provided to assist our customers. Sometimes there may be slight variations in colours in the photos provided due to customer’s monitors & web browsers in use. We will always endeavour to ensure that our descriptions & photos are up to date & as accurate as possible.
Maximum Assembly Size - All our sectional radiators are pre-assembled to a restricted size due to haulage and manoeuvrability considerations. For traditional 4 column radiators this will be 23 sections; however, for patterned ornate and radiators, this will be between 12-17 sections depending on style & heights.
Painting & Finishes – Our radiators will be supplied in a cellulose based black primer as coating ready to be painted or one of our top coat finishes is selected & and paid for. We recommend that primed radiators are painted with an appropriate top coat (2-3 coats will suffice). For painted goods, the Company gives no guarantee that the colour will accord precisely with the advertised colour. Please note that colours presented online will vary between different computers and monitors and that printed colours may vary slightly from the actual paint colour and are representative only. Top coated colours will 'dull down' over time through use & heat.
Our descriptions for our period door knobs & hand forged ironmongery are accurate when listed, however, as with all hand finished products, there will be slight variations in colour finish to our products & the Company will not be held liable for this.
Powder Coating – We recommend that our radiators are not Powder Coated in order to ensure protection of all gaskets/seals If radiators are Powder Coated post sale, this will invalidate any guarantee offered.
Right of Substitution - The Company reserves the right to substitute equivalent goods should it deem necessary. All specifications are approximate and the Company shall have no liability in respect of reasonable deviations from those specifications. It also reserves the right to vary the specification of supplied goods and all goods are sold subject to the prices and terms and conditions ruling at the time of delivery.
Invoice - It is the responsibility of the Purchaser to check the invoice and ensure that all details on the invoice are correct. The Company will not be held liable for any details that are incorrect if they have not been brought to the attention of the Company prior to the dispatch of goods.
Payment - Payment for goods is in full in advance of delivery unless with the prior agreement of the Company in writing. Where goods are provided under a trade price, the Company must see copies of headed notepaper together with a company registration number before goods are supplied. If such items are not provided to the Company, it reserves the right to charge for the goods at the prevalent retail price. Where goods have been supplied under a trade agreement, the company requires all invoices to be paid in full in advance of delivery unless other terms have been confirmed by the Company in writing.
We accept all of the following major Credit / Debit
cards with all payments being made via our secure server through
Barclays EPDQ or PayPal systems.
To pay by Bank Transfer click on the Pay by Bank Transfer button when placing your order. Bank details will be shown on screen and emailed to you. We will despatch the goods when the money arrives in our account.
Payment can also be made by cheque by posting it to the following address with the completed order form payable to:
Cast Iron Radiator Centre
Cast Iron Radiator Centre
(a Division of Mossmead Ltd)
Please mark envelope – ‘ONLINE TRADING’
VAT REGISTRATION NUMBER: GB418771237
Customers are advised to retain a copy of transaction details for their records & if collecting in person.
Delivery - Anticipated despatch dates are given as a guide and are approximate and no liability whatsoever is accepted in respect of these dates not being met or for late deliveries. We supply despatch dates to assist customers and these are liable to change WITHOUT NOTICE (extending or shortening) during busy or quieter periods.
Upon request we supply estimated delivery dates. At additional cost, purchasers can request delivery dates by prior arrangement with The Company. Please contact us if this is required. The Company will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay. The Company will endeavour to meet any special shipping requirements as a courtesy, but will not be held responsible for failure to meet these requirements.
For all deliveries outside those areas stated, please call
our office on 0800 294 8603, having the product code reference no. to hand.
If any items are deemed to be missing from any order, we must be contacted immediately (no longer than 2 days from receipt) via email. Failure to do so will result in additional items supplied being charged to the customer. We cannot be held responsible for any consequential costs incurred due to any shortfalls which have not been notified within the timescales above.
If the item you order is temporarily out of stock, you will be informed by email and the item will be placed on back order. If you don't want the item placed on back order a full refund will be offered via original payment method.
All customers are welcome to collect their purchases in person & should indicate this on your order form.
Collections for our Reclamation Yard can be made Monday – Friday strictly between the hours of 10.00 am to 3.00 pm. Collections in person can only be made when all payments have been cleared and you must present proof of purchase.
In our ongoing effort to protect our customers & to prevent the fraudulent use of stolen credit cards, collections in person will only be allowed when the purchasing card used to purchase your items from our website & proof of purchase/order sheet are presented at our office on collection. Failure to be able to authenticate a credit card may lead the goods not being released.
These steps are taken to ensure protection of ourselves and ultimately our customers.
We aim to dispatch all postal deliveries within 2 workings days of order placed using standard delivery to UK mainland for small items shipped either by courier or Royal Mail delivery.
This excludes Radiators & Doors - see information below & individual listings for these products for approx lead times.
The following charges will apply:
Below delivery rates - values are EXCLUDING VAT which will be added at checkout when appropriate.
|Total Weight||Zone 1 Mainland UK||Zone 2 Northern & Southern Ireland, certain UK regions||Zone 3 Isle of Wight, Belgium, Luxemburg, Netherlands||Zone 4 France, Germany, Monaco||Zone 5 Austria, Czech Rep., Denmark, Finland, Greece, Italy, Poland, Portugal, Spain, Sweden||Zone 51 Bulgaria, Estonia, Hungry, Latvia, Lithuania, Romania, Slovakia, Slovenia||Zone 6 Andorra, Ch. Islands, Norway, San Marino, Switzerland, Croatia|
Below pallet rates - values are EXCLUDING VAT which will be added at checkout when appropriate.
|No. of Radiators||Mainland England, Wales and Scotland (excluding postcodes in zones 2, 3 & 4)||AB 23, 31-38, 41-45, 51-56 & Northern Ireland||PA 42-80, PH 42-44, KA 27-28, IV 47-55, KW 15-17, Isle of Man, Isle of White PO 30 - 41, Channel Islands (EXC ALDERNEY)||Republic of Ireland||HS, ZE & GY9 post codes, Mainland Europe & other|
|1 - 3||£45.00||£68.00||£105.00||£145.00||Please contact us for delivery quote|
|4 - 7||£50.00||£75.00||£130.00||£170.00||Please contact us for delivery quote|
|8+||£65.00||£85.00||£169.00||£209.00||Please contact us for delivery quote|
|Oversize pallet additional charge||£20.00||£20.00||£40.00||£40.00||Please contact us for delivery quote|
Following radiators will incur an oversize pallet charge:
Shipping/Pallet Conditions of Service
Radiators - Unless collected, radiator orders will be shipped by our delivery partner Mobile People Powered Logistics Ltd (Mobile PPL) using a max 7.5t curtain side lorry with tail lift. You will be notified of despatch via email and SMS text using the details you have provided at checkout and delivery is booked an a standard 2 working day service (weekday and all day slot) unless requested otherwise. (See further details below)
Please read Delivery Details page under the 'Help' tab at the top of the page. Please note that some remote areas will require an extended delivery lead time of up to approx 7 - 10 working days following despatch.
ALL pallet services are to kerb side only and Mobile PPL are not able to accept ‘part’ receipt of deliveries and returns without prior arrangement and notification directly with Cast Iron radiator Centre.
Mobile PPL and all Partner Depots, remain responsible for the safe arrival of your goods to the kerbside and we work together to ensure that all deliveries are carried out in appropriate manner. In the unfortunate event that there are notable damages to the pallet, please call Mobile PPL directly on 0121 624 8181 and they will handle any issues and are able to initiate the claim’s process for any damaged goods.
Please be aware that in the unfortunate instance where damage has occurred to your property, please contact Mobile PPL on 0121 624 8181 directly. The Cast Iron Radiator Company is not directly responsible in any way, nor in a position to intervene or reimburse you for any subsequent losses.
Any claim to your property or surroundings is classed as a Public Liability Claim and will be managed by Mobile PPL. There may be instances when you are asked to communicate directly with the local delivery partner that was responsible for this incident. This is in order that Mobile PPL are able to process any claim for damages accordingly.
Upon delivery, it is the customers responsibility to inspect the packaging and raise any concerns, where possible, at the time of delivery. The driver will be able to make notes and will ask you to sign to say you have received your goods. This is referred to as the ‘POD/Proof of Delivery’ the driver carries an electronic device to capture photographic evidence of the condition of the goods and make relevant notes at point of delivery. It may also be useful, if you are able to capture photographic evidence on a personal mobile device, for your own personal reassurance, in the event of any subsequent claim. Failure to do so will result is the Cast Iron Radiator Centre being unable to assist further without the necessary proof or information supplied.
We must stress that a Pallet Delivery Service is always, kerbside only. The haulage company is under no obligation to remove items from the pallet and the drivers are not insured to assist you with any aspect of moving the goods from the kerbside. This is to remove any potential risk of personal injury or damage to your goods, or your property. We remind you that it is not in your interest to encourage a driver to assist you in any way that falls outside of his responsibility. If, in the event the driver does agree to assist you, we assume you accept full responsibility for any subsequent damage to any person, or property and by doing so you will void any right to make a subsequent Insurance claim.
The Purchaser must warn the Company if there is restricted access, soft or gravelled driveways. The minimum size vehicle used for pallet deliveries is a 7.5t lorry, but some orders are delivered using 18t lorries. Please ensure you request in the message box at checkout, if you require a 7.5t lorry for access
Please ensure you have required manpower to move the delivery to a safe area. Should the Company not be notified in advance of any restrictions in delivery access, or should the Purchaser or their representatives not be present to sign for the goods, the Company reserves the right to charge a re-delivery fee should re-delivery be necessary. Upgraded services e.g. Next Day delivery, timed delivery slots, A.M. or P.M. & Saturday deliveries, if available by your local depot, can be arranged for an additional charge to be paid direct to Mobile PPL upon request. This will still be a kerb side only or nearest hard standing, service.
Cast iron radiators are very heavy; your radiators will be delivered
to kerb side on a pallet;
therefore,please ensure that either sufficient manpower or lifting gear is
available. Please read Handling Cast Iron Radiators guide under the
Small items will be shipped either by courier or Royal Mail delivery.
The Company will not be held responsible for any failure of the courier or Royal Mail to deliver within the specified period.
The Purchaser must provide a valid contact telephone number with voicemail for all delivery methods to be booked.
Acceptance of Deliveries - • Please ensure that goods are unpacked when they are delivered and check them against the delivery note/receipt. Any damage/shortfalls must be reported to us immediately & noted on delivery documentation. The Company cannot be held responsible for any damage occurring after delivery.
Back Orders - Should any item requested by the Purchaser be on back order, the Company will endeavour to supply such goods as soon as possible; however, the Company will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay.
Force Majeure - No responsibility can be accepted by the Company for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in Supplies, or to any cause whatsoever beyond its control.
Our Cast Iron Radiators are guaranteed for a period of 10 years, Valves for 2 years and all other products (excluding reclaimed products or where specified) for 1 year from the date of the Purchaser’s invoice to be free from any manufacturing defects. The Company will replace any goods found faulty due to manufacturing or workmanship defects, free of charge within this period, subject to the following exceptions:
Defective goods will be repaired or replaced subject to the following conditions:
If you are in anyway dissatisfied with any items you have received, you can return them to us within 30 days for either an exchange or refund (excluding original shipping fee) subject to the following conditions:
Complaints - The Company prides itself on its
provision of a first rate customer service for over 30 years; however,
in the unlikely event that you do have a complaint, such a complaint
must be furnished to the Company in writing within 7 days of the
receipt of goods setting out the grounds of complaint. The Company
will ensure that any such complaint is dealt with sensitively and
in a timely fashion.
Should you have any feedback with any part of our service or comments on how it could be improved, please do not hesitate to contact us, whereby we will reply initially within 2 working days:
|By Telephone||0800 294 8603|
|By Contact Form||Click here|
|By Post||Cast Iron Radiator Centre|
(a Division of Mossmead Ltd)
Safety notice: Some items sold on this website may contain small parts & are not suitable for children. Please dispose of all packaging safely.