Customer Information / Terms & Conditions

Please read all the information below carefully before placing an order

Legal Information

UK Law - These terms and conditions and any contract formed are subject to UK law and shall be dealt with under the UK legal system only. In these Terms and Conditions the term ‘the Company’ means ‘THE CAST IRON RADIATOR CENTRE’, ‘Purchaser’ refers to the purchaser of any goods or services and the term ‘goods’ refers to any item sold by the company. Nothing herein referred to shall be deemed to have construed a relationship with any supplier or purchaser of the Company’s products or services without the express written permission of ‘THE CAST IRON RADIATOR CENTRE’.

Copyright - All text, graphics, formatting or other materials present on the Company’s website or in the Company’s printed material shall remain the property of the Company. Any use of the Company’s materials without written permission of ‘THE CAST IRON RADIATOR CENTRE’ is prohibited.

WebSite - By using the Company’s website you agree to our terms and conditions. If you do not agree with our terms and conditions you may not use our website.

Security - The Company endeavours at all times to adhere to best practice in respect of security. The Company bears no responsibility for any security breaches howsoever caused; however, it will act to the best of its ability to see that such breaches do not occur and to remedy such a breach in the unlikely event of it occurring. For web-based orders we use two secure processing systems (Barclays ePDQ & PayPal) utilising Secure Socket Layer (SSL) technology. All credit card numbers are encrypted in the software and the Company holds no credit card details after the order has been successfully placed.

Privacy - Please see our Privacy Statement


Pricing - Where pricing is shown on the web site or in the Company’s literature, this will be shown exclusive of Value Added Tax (VAT) at the prevalent UK rate.

Cast Iron Radiator Price Match Guarantee - The Cast Iron Radiator Centre regularly checks the prices of the items sold on our website against a range of other retailers.

We are confident that all products we sell are not only excellent quality, but that our cast iron radiator prices are the most competitive.

In the unlikely event that you find a CAST IRON RADIATOR (not other products) of the same specification cheaper elsewhere, please do not hesitate to contact us directly on 0800 294 8603 or email us through the Contact page & we will look to match the price offered.

We will ask you to provide a copy of the formal quotation from the other retailer for the product in question to ensure.

If we can confirm that the standard price of the cast iron radiator(s) is less than our price for the same item, we will not hesitate to match the competitors price.

Ownership of Goods - All goods shall remain the property of the Company until paid for in full. No financial offset against the value of goods supplied is permitted for whatever reason without the written agreement of the Company.

Dimensions AND Radiator Casting Finishes - All our traditional radiators are individually hand cast and assembled, thus total lengths/widths of the radiators can vary slightly. We strongly advise that you position your radiators before installing your pipe work. The Company will not be liable for any damage or losses incurred by the purchaser or their representatives for installation of pipe work prior to the goods being placed in situ. Radiators will be supplied bushed with ½” bottom pipe bushes.

Also, we purposely source our radiators that are not completely smooth, but with acceptable casting characteristics & blemishes to give an authentic aged look.

The dimensions of all other items on this website are given in good faith & are accurate to the best of our knowledge. As with all hand finished products, there will be slight variations in dimensions & colours to our products & the Company will not be held liable for slight variations to dimensions quoted. Details of sizes, dimensions and colours will be given on the relevant product information pages, as provided by our manufacturers. All our descriptions & photos are provided to assist our customers. Sometimes there may be slight variations in colours in the photos provided due to customer’s monitors & web browsers in use. We will always endeavour to ensure that our descriptions & photos are up to date & as accurate as possible.

Maximum Assembly Size - All our sectional radiators are pre-assembled to a restricted size due to haulage and manoeuvrability considerations. For traditional 4 column radiators this will be 23 sections; however, for patterned ornate and radiators, this will be between 12-16 sections depending on style & heights. Any radiators supplied in parts and not as a complete unit to be partially assembled on site will NOT be covered under our standard warranty outlined below.

Painting & Finishes – Our radiators will be supplied in a cellulose based black primer as coating, ready to be painted or one of our top coat finishes if selected & and paid for. We recommend that primed radiators are painted with an appropriate top coat (2-3 coats will suffice). For painted goods, the Company gives no guarantee that the colour will accord precisely with the advertised colour. Please note that colours presented online will vary between different computers and monitors and that printed colours may vary slightly from the actual paint colour and are representative only. Top coated colours will 'dull down' over time through use & heat.

Powder Coating – We recommend that our radiators are not powder coated in order to ensure protection of all gaskets/seals. If radiators are powder coated post sale, this will invalidate any guarantee offered.

Right of Substitution - The Company reserves the right to substitute equivalent goods should it deem necessary. All specifications are approximate and the Company shall have no liability in respect of reasonable deviations from those specifications. It also reserves the right to vary the specification of supplied goods and all goods are sold subject to the prices and terms and conditions ruling at the time of delivery.


Invoice - It is the responsibility of the Purchaser to check the invoice and ensure that all details on the invoice are correct. The Company will not be held liable for any details that are incorrect if they have not been brought to the attention of the Company prior to the dispatch of goods.

Payment - Payment for goods is in full in advance of delivery unless with the prior agreement of the Company in writing. If an agreement is in place, payment must be made within the agreed timescale, failure to make payment within the agreed timeframe may lead to cancellation of the agreement.

Methods of Payment

We accept all of the following major Credit / Debit cards with all payments being made via our secure server through Barclays EPDQ or PayPal systems.


To pay by Bank Transfer click on the Pay by Bank Transfer button when placing your order. Bank details will be shown on screen and emailed to you. We will despatch the goods when the money arrives in our account.

Payment can also be made by cheque by posting it to the following address with the completed order form payable to:

Cast Iron Radiator Centre

Cast Iron Radiator Centre
(a Division of Mossmead Ltd)
241 Torrington Avenue
(Corner of Padstow Road)
West Midlands
United Kingdom

Please mark envelope – ‘ONLINE TRADING

Customers are advised to retain a copy of transaction details for their records & if collecting in person.

Delivery Information

Delivery - Anticipated despatch dates are given as a guide and are approximate and no liability whatsoever is accepted in respect of these dates not being met or for late deliveries. We supply despatch dates to assist customers and these are liable to change WITHOUT NOTICE (extending or shortening) during busy or quieter periods.

Upon request we supply estimated delivery dates. At additional cost, purchasers can request delivery dates by prior arrangement with The Company. Please contact us if this is required. The Company will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay. The Company will endeavour to meet any special shipping requirements as a courtesy, but will not be held responsible for failure to meet these requirements.

For all deliveries outside those areas stated, please call our office on 0800 294 8603, having the product code reference no. to hand.

If any items are deemed to be missing from any order, we must be contacted immediately (no longer than 2 days from receipt) via email. Failure to do so will result in additional items supplied being charged to the customer. We cannot be held responsible for any consequential costs incurred due to any shortfalls which have not been notified within the timescales above.

If the item you order is temporarily out of stock, you will be informed by email and the item will be placed on back order. If you don't want the item placed on back order a full refund will be offered via original payment method.

All customers are welcome to collect their purchases in person & should indicate this on your order form.

Collections from our site can be made Monday – Friday strictly between the hours of 9.00 am to 4.00 pm. Collections in person can only be made when all payments have been cleared and you must present proof of purchase.

In our ongoing effort to protect our customers & to prevent the fraudulent use of stolen credit cards, collections in person will only be allowed when the purchasing card used to purchase your items from our website & proof of purchase/order sheet are presented at our office on collection. Failure to be able to authenticate a credit card may lead the goods not being released.

These steps are taken to ensure protection of ourselves and ultimately our customers.


Wesss aim to dispatch all postal deliveries within 2 workings days of order placed using standard delivery to UK mainland for small items shipped either by courier or Royal Mail delivery.

This excludes Radiators - see information below & individual listings for these products for approx lead times.

The following charges will apply:

Postal/Courier charges
Below delivery rates - values are EXCLUDING VAT which will be added at checkout when appropriate.

Total WeightZone 1 Mainland UKZone 2 Northern & Southern Ireland, certain UK regionsZone 3 Scottish or Offshore, Isle of Wight, Isle of Man, Channel IslandsZone 4 France, Germany, Monaco, Belgium, Luxemburg, NetherlandsZone 5 Austria, Czech Rep., Denmark, Finland, Greece, Italy, Poland, Portugal, Spain, SwedenZone 51 Bulgaria, Estonia, Hungry, Latvia, Lithuania, Romania, Slovakia, SloveniaZone 6 Andorra, Ch. Islands, Norway, San Marino, Switzerland, Croatia

Pallet charges

Below pallet rates - values are EXCLUDING VAT which will be added at checkout when appropriate.

No. of Radiators Mainland England, Wales and Scotland (excluding postcodes in zones 2, 3 & 4) All AB post codes, All DD post codes, IV1-19, IV30-36, PH1-7, PH14 HS1-2, KW1-14, PH8-13, PH15-26, IV20-29, IV37+, Northern Ireland HS3+, KA27-28, PA20-33, PA34-39, PA60-75, PA76+, PH27+, KW15-17, ZE, GY, JE, Republic Ireland, Mainland Europe
1 - 3 £55.00 £78.00 £115.00 Please contact us for delivery quote
4 - 7 £60.00 £85.00 £140.00 Please contact us for delivery quote
8+ £75.00 £95.00 £179.00 Please contact us for delivery quote
Oversize pallet additional charge £25.00 £25.00 £45.00 Please contact us for delivery quote

Following radiators will incur an oversize pallet charge:

  • Traditional 4 column - 760mm, 660mm & 460mm – 21 & 23 sections
  • Traditional 3 column 745mm – 21 & 23 sections
  • Short Princess – 16 sections
  • Short Ascot – 16 sections

Shipping/Pallet Conditions of Service

Radiators - Unless collected, radiator orders will be shipped by our delivery partner Mobile People Powered Logistics Ltd (Mobile PPL) using a max 7.5t curtain side lorry with tail lift. You will be notified of despatch via email and SMS text using the details you have provided at checkout and delivery is booked an a standard 2 working day service (weekday and all day slot) unless requested otherwise. (see further details below)

Please read Delivery Details page under the 'Help' tab at the top of the page. Please note that some remote areas will require an extended delivery lead time of up to approx 7 - 10 working days following despatch.

ALL pallet services are to kerb side only and Mobile PPL are not able to accept ‘part’ receipt of deliveries and returns without prior arrangement and notification directly with Cast Iron radiator Centre.

Mobile PPL and all Partner Depots, remain responsible for the safe arrival of your goods to the kerbside and we work together to ensure that all deliveries are carried out in appropriate manner. In the unfortunate event that there are notable damages to the pallet, please call Mobile PPL directly on 0121 624 8181 and they will handle any issues and are able to initiate the claim’s process for any damaged goods.

Please be aware that in the unfortunate instance where damage has occurred to your property, please contact Mobile PPL on 0121 624 8181 directly. The Cast Iron Radiator Company is not directly responsible in any way, nor in a position to intervene or reimburse you for any subsequent losses.

Any claim to your property or surroundings is classed as a Public Liability Claim and will be managed by Mobile PPL. There may be instances when you are asked to communicate directly with the local delivery partner that was responsible for this incident. This is in order that Mobile PPL are able to process any claim for damages accordingly.

  • Upon delivery, it is the customers responsibility to inspect the packaging and raise any concerns, where possible, at the time of delivery. The driver will be able to make notes and will ask you to sign to say you have received your goods. This is referred to as the ‘POD/Proof of Delivery’ the driver carries an electronic device to capture photographic evidence of the condition of the goods and make relevant notes at point of delivery. It may also be useful, if you are able to capture photographic evidence on a personal mobile device, for your own personal reassurance, in the event of any subsequent claim. Failure to do so will result is the Cast Iron Radiator Centre being unable to assist further without the necessary proof or information supplied.

  • We must stress that a Pallet Delivery Service is always, kerbside only. The haulage company is under no obligation to remove items from the pallet and the drivers are not insured to assist you with any aspect of moving the goods from the kerbside. This is to remove any potential risk of personal injury or damage to your goods, or your property. We remind you that it is not in your interest to encourage a driver to assist you in any way that falls outside of his responsibility. If, in the event the driver does agree to assist you, we assume you accept full responsibility for any subsequent damage to any person, or property and by doing so you will void any right to make a subsequent Insurance claim.

    The Purchaser must warn the Company if there is restricted access, soft or gravelled driveways. The minimum size vehicle used for pallet deliveries is a 7.5t lorry, but some orders are delivered using 18t lorries. Please ensure you request in the message box at checkout, if you require a 7.5t lorry for access

  • Please ensure you have required manpower to move the delivery to a safe area. Should the Company not be notified in advance of any restrictions in delivery access, or should the Purchaser or their representatives not be present to sign for the goods, the Company reserves the right to charge a re-delivery fee should re-delivery be necessary. Upgraded services e.g. Next Day delivery, timed delivery slots, A.M. or P.M. & Saturday deliveries, if available by your local depot, can be arranged for an additional charge to be paid direct to Mobile PPL upon request. This will still be a kerb side only or nearest hard standing, service.

  • Cast iron radiators are very heavy; your radiators will be delivered to kerb side on a pallet; therefore, please ensure that either sufficient manpower or lifting gear is available. Please read Handling Cast Iron Radiators guide under the tab at the top of the page for further advice.

  • Small items will be shipped either by courier or Royal Mail delivery.

The Company will not be held responsible for any failure of the courier or Royal Mail to deliver within the specified period.

The Purchaser must provide a valid contact telephone number with voicemail for all delivery methods to be booked.

Acceptance of Deliveries - Please ensure that goods are unpacked when they are delivered and check them against the delivery note/receipt. Any damage/shortfalls must be reported to us immediately & noted on delivery documentation. The Company cannot be held responsible for any damage or shortfalls occurring after delivery if not reported immediately.

Back Orders - Should any item requested by the Purchaser be on back order, the Company will endeavour to supply such goods as soon as possible; however, the Company will not be responsible for any delays in the delivery of goods or services, nor for any damages or loss caused to the Purchaser or other party as a consequence of this delay.

Force Majeure - No responsibility can be accepted by the Company for any failure or delay in performance which is wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authority, Strikes, Lock Outs, Failure in Supplies, or to any cause whatsoever beyond its control.

Post Sales & Guarantees

Radiator Fitting Guidelines

  • Appropriate dosing tool must be used and water subsequently tested to ensure correct levels of inhibitor are added to match the total water content of your system. This should be recorded for future reference. Failure to do so will invalidate any warranty offered.
  • In addition to the above, it is always important to remember that every time your heating system is drained down for repairs/alterations/decorating etc, Inhibitor will need to be re-introduced again to the correct dosing level.
  • To comply with BS 7593:2019, inhibitor levels should be checked annually and recorded as part of your boiler service. BS 7593:2019 also states that after 5 years systems should either be re-dosed, or a laboratory test performed. Failure to do the above will invalidate your warranty.
  • If you have a sealed/pressurised system, once the correct amount of inhibitor is added to the system, it should remain active for the life span given by the manufacturer or until the system is drained.
  • If you have a vented/open system, you MUST regularly check that the inhibitor in the system is at correct level for your system volume as evaporation may affect levels over time. failure to do so will invaldate your warranty.
  • Lastly, we always recommend that suitable trained/qualified individuals install and maintain your heating system.
  • All bush ends/caps will only be hand tight to allow customers to interchange if on a gravity fed heating system and need fitting correctly when installed.
  • A common cause of leaks is over tightening of the valve tails into the bush ends of the radiator. Over tightening will crack the bush. When fitting the valve tail into the bush, turn it finger tight, then using a spanner turn it until there is only moderate resistance. Using a 4” spanner it is difficult to over tighten. A thread sealant must be applied to the radiator end caps and to the valve tail threads to get a water tight seal. LSX sealant, which is available at most plumbers’ merchants, is recommended. PTFE tape is an acceptable alternative. The torque from an 8” adjustable spanner will be sufficient to create a good seal.
  • All valves and air vents/bleed valves to be fitted with an LSX sealant or PTFE tape.
  • NO caustic/corrosive/acidic plumbing compounds or liquids are to be used on or in any part of our radiators, our valves, or connections including aggressive flushing agents. Failure to not adhere to this will invalidate your guarantee.
  • On commissioning, the water in the system MUST BE cleaned to remove debris, flux & residues. Its should then be tested and if required, neutralised correctly following the use of any compounds etc if required using appropriate crystals or similar.
  • If your system requires flushing, we recommend the use of Fernox F3 followed by the use of F1 rust inhibitor, which unlike other chemicals are not acid based and should not affect seals. After treatments the water should be checked for a neutral PH between 6.5 - 8.5. System design, flushing and dosing must be in accordance with B5449, 1990. BS EN 12828: 2003 and BS 7593:2019.
  • Following this procedure, the system must be closed with a sufficient Corrosive Inhibitor suitable for the water quality in your system. Dosing tools must be used to ensure the minimum correct levels of inhibitor are present at all times to prevent corrosion and should take into account the particular metals within the system.
  • Appropriate inhibitor should be used in conjunction with manufacturer’s instructions and appropriate quantities must be used for the water content of the system. Failure to do so will invalidate your guarantee.
  • The use of water softener in the heating system can cause problems with the gasket seal and will invalidate any guarantee offered.
  • We do not advise using our cast iron radiators with an electrical heating element.

Guarantees & Condition of Sale

Our Cast Iron Radiators are guaranteed for a period of 10 years, Valves for 2 years and all other products (excluding reclaimed products or where specified) for 1 year from the date of the Purchaser’s invoice to be free from any manufacturing defects. The Company will replace any goods found faulty due to manufacturing or workmanship defects, free of charge within this period, subject to the following exceptions:

  • If the defect arises as a result of wilful damage, negligence, misuse, abnormal working conditions, failure due to incorrect installation or failure to follow our instructions;
  • If the buyer alters or repairs such products without our written consent;
  • If the buyer has not paid the Contract price for the Products by the payment date.
  • If the radiator in question has been supplied in parts to be fully assembled on site by the customer or their plumber.

Defective goods will be repaired or replaced subject to the following conditions:

  • The Buyer provides proof of original purchase and written notice of the defect immediately;
  • The company reserves the right to change only the defective part or section of a sectional radiator;
  • Consequential loss - the company is not liable to any consequential loss caused directly or indirectly by any defect in its goods including any costs of labour incurred by the Purchaser;
  • The benefit of this warranty is given to the first retailer purchaser of the goods and is not assignable.

Returns Policy

If you are in anyway dissatisfied with any items you have received, you can return them to us within 30 days for either an exchange or refund (excluding original shipping fee) subject to the following conditions:

  • All goods (excluding radiators) to be return to us via Royal mail record delivery, at your own cost to ensure safe arrival to our Returns Dept, ‘ONLINE TRADING CIRC’, Cast Iron Radiator Centre, (a Division of Mossmead Ltd), Torrington Avenue, Tile Hill, Coventry, CV4 9HL.
  • Returns MUST be in their original packaging with all parts included & not used & in an 'As New' re-saleable condition. If not, no refund can be offered.
  • SPECIAL ORDER & OFFER products are excluded from our returns policy.
  • If the return is due to a change of mind or an error when ordering then a re-stocking fee of 25% will be charged & deducted from your refund.
  • For radiator returns, the above remains valid, but returns will be via pallet service agreed with us in advance at your own cost to ensure safe arrival to:
    our Returns Dept, ‘ONLINE TRADING CIRC’,
    Cast Iron Radiator Centre
    (a Division of Mossmead Ltd)
    241 Torrington Avenue
    (Corner of Padstow Road)
    West Midlands
    CV4 9AP
    United Kingdom
  • All goods will remain the responsibilty of the customer and/or purchaser whilst they are in their possession until such time we are in receipt of them. Therefore, you must ensure that all care and attention is given and that the are not left unsupervised or open to damage or being stolen. Failure to comply with this obligation, may result in us having the right of action against the customer and/or purchaser for compensation. This applies to all goods that are returned.
  • These conditions do not affect your statutory rights.

Complaints - The Company prides itself on its provision of a first rate customer service for over 30 years; however, in the unlikely event that you do have a complaint, such a complaint must be furnished to the Company in writing within 7 days of the receipt of goods setting out the grounds of complaint. The Company will ensure that any such complaint is dealt with sensitively and in a timely fashion.

Customer Service

Should you have any feedback with any part of our service or comments on how it could be improved, please do not hesitate to contact us, whereby we will reply initially within 2 working days:

By Telephone0800 294 8603
By Contact FormClick here
By PostCast Iron Radiator Centre
(a Division of Mossmead Ltd)
241 Torrington Avenue
(Corner of Padstow Road)
West Midlands
United Kingdom


Safety notice: Some items sold on this website may contain small parts & are not suitable for children. Please dispose of all packaging safely.

4 - 6 Days

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Contact Us
Cast Iron Radiator Centre
(a Division of Mossmead Ltd)
241 Torrington Avenue
(Corner of Padstow Road)
Coventry, West Midlands
0800 294 8603
024 7630 3999
Contact Form
Cast Iron Radiator Centre
CE & BS EN 442 certified