WE ARE OPEN & TAKING ORDERS ONLINE AS NORMAL....However, following on from recent Government guidance in terms of Covid-19 and reports on the latest lockdown, our showroom remains closed to the public at this time.
Due to ongoing congestion at ALL UK ports as the result of the Covid lag in container orders in the Autumn/Winter of last year and continued social distancing restrictions, unfortunately, in the short term, some of our lead times are having to be increased slightly to 20-25 working days to take into account the time it is taking to receive our stock.
It’s not all doom and gloom as we are advised by our various freight agents that there is some light at the end of the tunnel in terms of flow through our ports improving over the coming months. However, in the meantime, until normal operations return to the ports, we will endeavor to complete all orders as soon as we can and keep you updated with any changes. So please try to plan when you need to place your order so that our lead times are in line with your project schedules.
We have not taken this decision lightly, but it is one made with the well-being and safety of our staff in mind as well as in the best interests of our customers.
We continue to fully assess our working practices in order to meet current guidelines on safe working and social distancing.
Therefore, our production facility where we build, pressure test, paint and despatch all our cast iron radiators is operating as normal, but at times due to Track and Trace guidance and staff having to self isolate as a precaution, lead times can vary very slightly, but we will keep this to an absolute minimum.
We know that this is not ideal, but safety of our staff is paramount and these measures will ensure this whilst at the same time allowing us to service as many customers as possible during this time.
Brexit requirements and changes when ordering...
IMPORTANT: If you live in Northern Ireland and are a business, we will require your XI Eori number in order to book your delivery. Failure to do so WILL mean we cannot despatch your order.
We are still delivering radiators to the kerb by pallet as normal through our delivery partner Mobile PPL.
Smaller items are still being delivered as usual thanks to our parcel delivery partner DPD and these will be despatched by us three times a week on Monday, Wednesday and Friday on a next day service.
ALL collections will now need to be arranged by appointment only, so please email to arrange this or we will call you when your order is ready to collect.
We understand that you might not be able to return goods to us in the usual time frames during this period. This is understandable and we would accept returns outside of our usual time frames advised in our Customer Info page.
We do appreciate that these are unprecedented times for all and we appreciate your continued understanding and support.
Please keep checking back on this page for our latest updates as the situation changes.