Following on from recent developments in terms of Covid-19 and reports on the news due to the increased number of positive cases, our showroom remains closed to the public at this time.
We continue to operate a daily sales quota which when reached, renews at midnight each day.
Following on from this, our office staff have returned however our showroom remains closed to the public at this time.
Therefore, there may be times when you cannot place an order online on that particular day – If this is the case, you can and should try to place your order the following day.
We have not taken this decision lightly, but it is one made with the well-being and safety of our staff in mind as well as in the best interests of our customers.
We continue to fully assess our working practices in order to meet current guidelines on safe working and social distancing.
Therefore, our production facility where we build, pressure test, paint and despatch all our cast iron radiators is operating but with a smaller number of staff and with increased safety measures in place for them.
Due to the measures that we have prioritised and also some staff having to self-isolate at times as a precautionary measure on advice of the Track and Trace, lead times MAY need to increase subsequent to the times quoted when you placed your order.
Any delays will be kept to a minimum, but are beyond our control due to the current situation, however, we will always endeavour to complete orders as soon as we can.
We know that this is not ideal, but safety of our staff is paramount and these measures will ensure this whilst at the same time allowing us to service as many customers as possible during this time.
Lastly, due to base material supplies being disrupted, we cannot currently offer the Linen White paint option in the short term and will re-introduce this as soon as we can.
We are still delivering radiators to the kerb by pallet as normal through our delivery partner Mobile PPL.
Smaller items are still being delivered as usual thanks to our parcel delivery partner DPD and these will be despatched by us three times a week on Monday, Wednesday and Friday on a next day service.
ALL collections will now need to be arranged by appointment only, so please email to arrange this or we will call you when your order is ready to collect.
We understand that you might not be able to return goods to us in the usual time frames during this period. This is fine and we would accept returns outside of our usual timeframes advised in our Customer Info page.
We do appreciate that these are unprecedented times for all and we appreciate your continued understanding and support.
Please keep checking back on this page for our latest updates as the situation changes.