Coronavirus & Brexit Update - January 2021

WE ARE OPEN & TAKING ORDERS ONLINE AS NORMAL....However, following on from recent Government guidance in terms of Covid-19 and reports on the latest lockdown, our showroom remains closed to the public at this time.

Current lead times are around 12-16 working days to despatch, but should reduce shortly.

We continue to operate a daily sales quota which when reached, renews at midnight each day.

We have not taken this decision lightly, but it is one made with the well-being and safety of our staff in mind as well as in the best interests of our customers.

An Update of Ordering and Production

We continue to fully assess our working practices in order to meet current guidelines on safe working and social distancing.

Therefore, our production facility where we build, pressure test, paint and despatch all our cast iron radiators is operating as normal, but at times due to Track and Trace guidance and staff having to self isolate as a precaution, lead times can vary very slightly, but we will keep this to an absolute minimum.

We know that this is not ideal, but safety of our staff is paramount and these measures will ensure this whilst at the same time allowing us to service as many customers as possible during this time.

Brexit requirements and changes when ordering...

IMPORTANT: If you live in Northern Ireland and are a business, we will require your XI Eori number in order to book your delivery. Failure to do so WILL mean we cannot despatch your order.

Deliveries & Collections

We are still delivering radiators to the kerb by pallet as normal through our delivery partner Mobile PPL.

Smaller items are still being delivered as usual thanks to our parcel delivery partner DPD and these will be despatched by us three times a week on Monday, Wednesday and Friday on a next day service.

ALL collections will now need to be arranged by appointment only, so please email to arrange this or we will call you when your order is ready to collect.

Returns

We understand that you might not be able to return goods to us in the usual time frames during this period. This is fine and we would accept returns outside of our usual timeframes advised in our Customer Info page.

We do appreciate that these are unprecedented times for all and we appreciate your continued understanding and support.

Please keep checking back on this page for our latest updates as the situation changes.

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Contact Us

Cast Iron Radiator Centre
(a Division of Mossmead Ltd)
Torrington Avenue
Tile Hill, Coventry
West Midlands, CV4 9HL, UK
0800 294 8603 / 024 7630 3999
sales@castironradiatorcentre.co.uk
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