On Monday 23rd March, we took the decision to temporarily close our offices and customer showroom in Warwickshire so that we could assess and see how best meet the health and well-being of our staff.
Following on from this, some staff are working remotely from home and are answering all emails enquiries only and do not have access to phone lines currently.
Therefore, please email ALL enquiries via the website.
Please do not call as we are unable to answer.
We have not taken this decision lightly, but it is one made with the well-being and safety of our staff in mind as well as in the best interests of our customers.
We have now fully re-assessed our working practices and in order to meet current guidelines on safe working and social distancing.
Therefore, our production facility where we build, pressure test, paint and despatch all our cast iron radiators will start to operate from Monday 6th April, but with a smaller number of staff and with increased safety measures in place for them.
Due to the measures that we have prioritised, lead times will need to be increased slightly to up to 7-10 working days to despatch, but we will always endeavour to complete them sooner if we can.
Also, the numbers of orders we will take per day in order to continue to work safely will be restricted.
Therefore, there may be times when you cannot place an order online on that particular day and therefore, you can and should try to place your order the following day.
We know that this is not ideal, but safety of our staff is paramount and these measures will ensure this whilst at the same time allowing us to service as many customers as possible during this time.
Lastly, due to base material supplies being disrupted, we cannot currently offer the Linen White paint option in the short term and will re-introduce this as soon as we can.
We are still delivering radiators to the kerb by pallet as normal through our delivery partner Mobile PPL.
Smaller items are still being delivered as usual thanks to our parcel delivery partner DPD and these will be despatched by us three times a week on Monday, Wednesday and Friday on a next day service.
ALL collections will now need to be arranged for when we re-open to the public, or we can arrange deliveries. Please email us if you would like us to arrange this.
We understand that you might not be able to return goods to us in the usual time frames during this period. This is fine and it may be better to hold back and send your returns when our offices are open fully again and we can receive them.
We do appreciate that these are unprecedented times for all and we appreciate your continued understanding and support.
Please keep checking back on this page for our latest updates as the situation changes.