WE ARE OPEN & TAKING ORDERS ONLINE AS NORMAL....However, following on from Government guidance in terms of Covid-19, our showroom remains closed to the public at this time.
Due to ongoing congestion at ALL UK ports as the result of the Covid lag in container orders both at the end of 2020 and continuing into 2021 and continued UK Haulage disruptions, unfortunately, some of our lead times are having to be increased slightly to take these issues into account.
Live Lead Times are now shown through out our website to assist you.
Although shpiping lines are beginning to operate more normally, the increase in freight costs continues to be 600-700% higher than normal and the shortage of UK lorry drivers continues to be a challenge for us to manage. However, although demand for our great cast iron radiators remains extremely high and we continue to reduce our lead times, please try to plan when you need to place your order so that our lead times are in line with your project schedules.
We continue to fully assess our working practices in order to meet current guidelines on safe working and social distancing.
Therefore, our production facility where we build, pressure test, paint and despatch all our cast iron radiators is operating as normal, but at times due to staff having to self isolate as a precaution at times, lead times can vary very slightly, but we will keep this to an absolute minimum.
We know that this is not ideal, but safety of our staff is paramount and these measures will ensure this whilst at the same time allowing us to service as many customers as possible during this time.
Brexit requirements and changes when ordering...
IMPORTANT: If you live in Northern Ireland and are a business, we will require your XI Eori number in order to book your delivery. Failure to do so WILL mean we cannot despatch your order.
We are still delivering radiators to the kerb by pallet as normal through our delivery partner Mobile PPL to Mainland UK addresses.
With regards to radiator pallet deliveries to both Northern Ireland and the Republic of Ireland, due to the ever changing requiremnets by the various Border Agencies, we are currently experiencing long delays in getting deliveries completed. Therefore, we cannot confirm delivery dates to these areas and would suggest customers look to arrange their own collections from our factory.
Smaller items are still being delivered as usual thanks to our parcel delivery partner DPD and these will be despatched by us three times a week on Monday, Wednesday and Friday on a next working day service.
ALL collections will now need to be arranged by appointment only, so please email to arrange this or we will call you when your order is ready to collect.
We understand that you might not be able to return goods to us in the usual time frames during this period. This is understandable and we would accept returns outside of our usual time frames advised in our Customer Info page.
We do appreciate that these are unprecedented times for all and we appreciate your continued understanding and support.
Please keep checking back on this page for our latest updates as the situation changes.