Coronavirus & Brexit Update - December 2021

WE ARE OPEN & TAKING ORDERS ONLINE AS NORMAL....

However, our showroom remains closed to the public at this time.

Live Lead Times are now shown through out our website to assist you.

Although shipping lines are beginning to operate more normally, the increase in freight costs continues to be 600-700% higher than normal and the shortage of UK lorry drivers continues to be a challenge for us to manage. Demand for our great cast iron radiators remains extremely high and we continue to keep our lead times as short as possible, but please try to plan when you need to place your order so that our Live Lead Times are in line with your project schedules.

An Update of Ordering and Production

We continue to fully assess our working practices in order to meet current guidelines on safe working and social distancing.

Therefore, our production facility where we build, pressure test, paint and despatch all our cast iron radiators is operating as normal, but at times due to staff having to self isolate as a precaution at times, lead times can vary very slightly, but we will keep this to an absolute minimum.

We know that this is not ideal, but safety of our staff is paramount and these measures will ensure this whilst at the same time allowing us to service as many customers as possible.

Brexit requirements and changes when ordering...

IMPORTANT: If you live in Northern Ireland and are a business, we will require your XI Eori number in order to book your delivery. Failure to do so WILL mean we cannot despatch your order.

IMPORTANT: If you live in Republic of Ireland and a private resident, we will require your PPS number in order to book your delivery. Failure to do so WILL mean we cannot despatch your order.

Deliveries & Collections

We are still delivering radiators to KERBSIDE by pallet as normal through our delivery partner Mobile PPL to Mainland UK addresses.

With regards to radiator pallet deliveries to both Northern Ireland and the Republic of Ireland, due to the ever changing requiremnets by the various Border Agencies, we are currently experiencing long delays in getting deliveries completed. Therefore, we cannot confirm delivery dates to these areas and would suggest customers look to arrange their own collections from our factory.

Smaller items are still being delivered as usual thanks to our parcel delivery partner DPD and these will be despatched by us three times a week on Monday, Wednesday and Friday on a next working day service.

ALL collections will now need to be arranged by appointment only between the hours of 9a.m. and 4p.m. Monday to Friday, so please email to arrange this or we will call you when your order is ready to collect.

Returns

We understand that you might not be able to return goods to us in the usual time frames during this period. This is understandable and we would accept returns outside of our usual time frames advised in our Customer Info page.

We do appreciate that these are unprecedented times for all and we appreciate your continued understanding and support.

Please keep checking back on this page for our latest updates as the situation changes.

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Contact Us

Cast Iron Radiator Centre
(a Division of Mossmead Ltd)
Torrington Avenue
Tile Hill, Coventry
West Midlands, CV4 9HL, UK
0800 294 8603 / 024 7630 3999
sales@castironradiatorcentre.co.uk
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